Return, Refund & Exchange Policies
General Return PolicyYou may return new, unopened items sold by dougprather.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We will pay for the return shipping costs if the return is a result of our error.
Just contact our office at (800) 854-5613 or e-mail us, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Receiving a RefundWe'll request a refund after we receive and process your return. If you are due a refund for non-returnable items,, we'll issue a refund when you contact us. Custom sized and ordered prints or canvases are non refundable. For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). This time period includes: 5 to 10 business days for us to receive your return from the shipper 3 to 5 business days for us to process your return
If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.
ExchangesIf you received an unsatisfactory item and need to exchange it for the same item, contact our office to request a replacement within 30 days of your original order. If you would like to exchange an item for a different one, you must notify us within 30 days of your original order and return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please contact at (800) 854-5613 or e-mail us and we will expedite the exhange.